Field Application Engineer
Hi there, We’re Positioning Universal.
We’re trail blazers, innovators, collaborators and thought provokers working in the up and coming tech mecca of San Diego. We are not just a technology company, we’re a company that develops cutting-edge devices, wireless services and tracking technologies to make our customers’ mobile world easier. We’re leading the way for the development of innovative services, high-quality manufacturing, and global sourcing of high-quality components and products, and we want your ambition, your desire to succeed, and your creativity to help us keep blazing trails.
We love what we do, and so can you. With an inclusive growth focused culture, we are a young, privately held company that likes to celebrate small wins and create an atmosphere that promotes fun, learning and growth.
What You'll Do …
The Field Application Engineer is the bridge between our products and our customers’ needs. You are the link that connects product development, customer satisfaction and sales. Your goal is to use existing products and concepts and develop technical solutions that are successfully implemented at the customer level. You will have a broad range of responsibilities related to device and firmware testing & validation, installation best practices and sales support.
- Provide technical leadership for Wireless/Telematics testing and troubleshooting, engaging in all areas including hardware, firmware, installation, wireless and backend functions.
- Confirm provided telematics services are performing according to specifications and make recommendations for improvement.
- Document and execute test plans and test cases, track and publish results
- Provide pre-sales activities, and assist in formulating the product specifications to meet customers’ needs
- Troubleshoot and resolve device and services reported failures
- Report, track and escalate anomalies discovered during testing and ensure closure on the issues. Help teams use results to drive continuous improvement upstream
- Train and mentor local and remote team members on troubleshooting and resolution best practices
- Quickly establish rapport and build relationships with customers, business partners and team members
- Describe & demonstrate software products and technologies effectively to audiences of varied technical knowledge
- Support customer field returns and complaints
- Provide effective problem solving and troubleshooting skills in the field
- Understand and define customer’s technical and commercial requirements
- Work closely with sales team on new account development and expand the company’s product base at existing accounts
- Contribute to technical application notes, product documentation and user guides
- Provide technical support on company’s product portfolio
- Assist customer with integration activities, ramp-up and support them directly with any issues
Requirements
Why you fit in …
You are highly motivated, embrace a challenge, love solving technical puzzles and have a genuine interest in helping others. You have a positive, cooperative, growth mindset; a high sense of integrity and work ethics; a passion for learning, and the ability to master our products and SaaS services.
- Exceptional customer relationship building skills
- Excellent technical writing abilities
- Excellent written and oral communication skills at all levels
- Able to quickly analyze and grasp the architecture of a customer specific application, and advise on technical possibilities
- Highly organized with a high degree of flexibility
- Able to troubleshoot hardware and firmware using various test equipment
- Able to function well in a fast-paced, dynamic environment
- Willing to find creative solutions and go the extra mile
- Able to travel to customer sites, both domestic and international as required (up to 50% domestic)
Must Haves:
- 5-8 years of testing experience of which at least 2-3 years of directly related experience in automotive, with hardware testing and vendor relationship management experience
- 3+ years of experience testing GPS trackers (e.g. Xirgo, Calamp, Geotab or similar, is a major plus)
- 3+ years reading and interpreting CAN / OBDII data
- Experienced with Agile processes and Jira.
- Knowledge with testing GPS, GSM, CDMA/EvDO and LTE technologies
- Working-level knowledge of IT infrastructures, and the aptitude to advance to expert level
- Superior customer interaction skills
Nice to have:
- Bachelor’s degree in Engineering
- Knowledge and ability to use important automotive and electronic test and diagnostic equipment including CAN monitoring tools
- Using a DMM to measure voltage (AC and DC), low current (10a) measurements and what the expected normal results would be
- Knowledge of electronic components such as automotive SPDT relays, silicon diodes, resistors, and switches as well as the application of them in aftermarket installations
- Understanding of schematic representations as well as how to apply them in aftermarket installations where they are required.
- Experience with AWS
- Experience with Google Maps
What We Offer...
- Educational assistance with company a sponsored tuition reimbursement plan
- Ongoing learning opportunities
- Team building events including happy hours, company parties & team challenges
We believe in total wellness that includes -
- Highly competitive salaries
- Confidential employee assistance program
- Paid vacation & get-well time
- Generous health packages with FSA for medical, dental & vision
- 401k with matching and Third-Party Financial Advisor
- Company-paid short- and long-term disability
- Company-paid employee life insurance
Positioning Universal Inc. is an equal opportunity employer. We prohibit discrimination and harassment of any type. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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