Technical Support Services Specialist

Hi there, We’re Positioning Universal.

We’re trail blazers, innovators, collaborators and thought provokers working in the up and coming tech mecca of San Diego. We are not just a technology company, we’re a company that develops cutting-edge devices, wireless services and tracking technologies to make our customers’ mobile world easier. We’re leading the way for the development of innovative services, high-quality manufacturing, and global sourcing of high-quality components and products, and we want your ambition, your desire to succeed, and your creativity to help us keep blazing trails.

We love what we do, and so can you. With an inclusive growth focused culture, we are a young, privately held company that likes to celebrate small wins and create an atmosphere that promotes fun, learning and growth.

What You'll Do …

The Technical Support Services Specialist will be the virtual face of Positioning Universal. By providing our customers with a pleasant first impression and helping them navigate through technical challenges so they maximize the use of our products and services, you are also helping them develop a high level of product satisfaction and retention, which is why this role is considered one of the most important roles of the company.


Why You’ll Fit In:

You are highly motivated, tech-savvy, embrace a challenge, love solving technical puzzles and have a genuine interest in helping others. You have a positive, cooperative, growth mindset; a high sense of integrity and work ethics; a passion for learning, and the ability to master our SaaS services.

 Exceptional customer service / customer relationship building skills

 Excellent written and oral communication skills

 Highly organized with a high degree of flexibility

 Able to function well in a fast-paced, dynamic environment

 Willing to find creative solutions and go the extra mile

 Able to see a task through to the finish

Must Haves:

 High School Diploma and 1 year of experience in a customer support role, or equivalent work experience

• High emotional intelligence

• Patient, attentive and proven ability to remain calm in high stress situations

• Strong computer skills

Nice to have:

• Telematics experience

• Knowledge of GPS technology

• Associates Degree in Electronics or Electrical Engineering Technology or similar

What We Offer...

• Educational assistance with a company sponsored tuition reimbursement plan

• Ongoing learning opportunities

• Team building events including happy hours, company parties & team challenges

We believe in total wellness that includes –

• Highly competitive salaries

• Confidential employee assistance program

• Paid vacation & get-well time

• Generous health packages with FSA for medical, dental & vision

• 401k with matching and Third Party Financial Advisor

• Company-paid short- and long-term disability

• Company-paid employee life insurance

Positioning Universal Inc. is an equal opportunity employer. We prohibit discrimination and harassment of any type. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


Positioning Universal is the leading global provider of customizable mobile IoT hardware for vehicle and asset monitoring.