We love what we do, and so can you. With an inclusive growth focused culture, we are a young, privately held company that likes to celebrate small wins and create an atmosphere that promotes fun, learning and growth.
The Technical Support Services Specialist will be the virtual face of Positioning Universal. By providing our customers with a pleasant first impression and helping them navigate through technical challenges so they maximize the use of our products and services, you are also helping them develop a high level of product satisfaction and retention, which is why this role is considered one of the most important roles of the company.
You are highly motivated, tech-savvy, embrace a challenge, love solving technical puzzles and have a genuine interest in helping others. You have a positive, cooperative, growth mindset; a high sense of integrity and work ethics; a passion for learning, and the ability to master our SaaS services.
• Exceptional customer service / customer relationship building skills
• Excellent written and oral communication skills
• Highly organized with a high degree of flexibility
• Able to function well in a fast-paced, dynamic environment
• Willing to find creative solutions and go the extra mile
• Able to see a task through to the finish
• High School Diploma and 1 year of experience in a customer support role, or equivalent work experience
• High emotional intelligence
• Patient, attentive and proven ability to remain calm in high stress situations
• Strong computer skills
• Telematics experience
• Knowledge of GPS technology
• Associates Degree in Electronics or Electrical Engineering Technology or similar
• Educational assistance with a company sponsored tuition reimbursement plan
• Ongoing learning opportunities
• Team building events including happy hours, company parties & team challenges
We believe in total wellness that includes –
• Highly competitive salaries
• Confidential employee assistance program
• Paid vacation & get-well time
• Generous health packages with FSA for medical, dental & vision
• 401k with matching and Third Party Financial Advisor
• Company-paid short- and long-term disability
• Company-paid employee life insurance
Positioning Universal Inc. is an equal opportunity employer. We prohibit discrimination and harassment of any type. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Positioning Universal is the leading global provider of customizable mobile IoT hardware for vehicle and asset monitoring.
7071 Convoy Court, Ste 300
San Diego, CA 92111
San Diego, California
We firmly believe that the internet should be available and accessible to anyone, and are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability.
To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to all people: blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.
This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.
Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts Its functionality and behavior for screen-readers used by the blind users, and for keyboard functions used by individuals with motor impairments.
If you’ve found a malfunction or have ideas for improvement, we’ll be happy to hear from you. You can reach out to the website’s operators by using the following email
Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various different behavioral changes, to ensure blind users visiting with screen-readers are able to read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements, alongside console screenshots of code examples:
Screen-reader optimization: we run a background process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others. Additionally, the background process scans all of the website’s images and provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts that are embedded within the image, using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.
These adjustments are compatible with all popular screen readers, including JAWS and NVDA.
Keyboard navigation optimization: The background process also adjusts the website’s HTML, and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.Additionally, keyboard users will find quick-navigation and content-skip menus, available at any time by clicking Alt+1, or as the first elements of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, and not allow the focus drift outside of it.
Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.
We aim to support the widest array of browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS and NVDA (screen readers), both for Windows and for MAC users.
Despite our very best efforts to allow anybody to adjust the website to their needs, there may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating and improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility, following technological advancements. For any assistance, please reach out to